Privacy Policy

1. Operator Information

Legal name

Harks Inc.

Representative

Soichiro Sakai, Representative Director

Address

5F, Resona Kudan Building, 1-5-6 Kudanminami, Chiyoda-ku, Tokyo, Japan

2. Information We Collect

• Your name, company or organization name, email address, details of your inquiry, and other information you enter in inquiry, consultation, demo request, or similar forms.
• Log information automatically collected when you access the Services, such as your IP address, browser information, pages viewed, and date and time of access.
• If you use an individual product that provides account or posting features, additional information described on that product’s information screen, such as a login ID or content you post. This Policy does not cover every product-specific handling practice; please review the information provided for each product for details.

3. Purposes of Use

• To respond to inquiries, consultation requests, and demo requests.
• To provide, maintain, and improve the Services and consider new features.
• To prevent misuse and ensure security.
• To comply with applicable laws and regulations.

4. Disclosure to Third Parties and Service Providers

We may use external services within the scope of the following purposes:

• Receiving inquiry and consultation forms (such as Google Forms).
• Hosting and delivery of the Services (such as Vercel).
• Access analytics tools where necessary.
• For certain products, external AI providers (such as LLM APIs) may be used to provide functionality. Even in such cases, we will not automatically transmit your business data or confidential information to external AI services without authorization. If such providers are used, we will explain in advance the scope of use and how the data will be handled.

Except where required or permitted by law, we do not provide the information we collect to third parties other than those described above.

5. Cookies and Access Analytics

Parts of the Services may use analytics tools that employ cookies or similar technologies to understand usage and improve the Services. These tools are not used to collect information, such as names, that directly identifies an individual.

6. Retention Period

We retain collected information only for the period necessary to fulfill the purposes of use and, after that period, delete or anonymize it using appropriate methods.

7. International Transfers

Depending on the service arrangements of hosting services, external AI providers, and other providers we use, information may be processed on servers outside Japan. Where information concerning customers subject to laws that require specific safeguards for cross-border data transfers, including the GDPR, is transferred outside the relevant jurisdiction, we confirm through our contracts with the recipient providers that Standard Contractual Clauses (SCCs) or another lawful transfer mechanism is in place.

8. Requests for Access, Correction, Deletion, and Other Rights

If you wish to request access to, correction or deletion of, or suspension of use of your information, please contact us using the contact details below. After verifying your identity, we will respond in accordance with applicable law.

If you are subject to the GDPR or data protection laws of another jurisdiction, you may additionally have the right to data portability (to receive information you provided in a structured format or have it transferred to another provider), the right to restriction of processing, and the right to object to processing based on legitimate interests. Please contact us using the contact details below to exercise these rights as well. As a general rule, we will respond within one month after receiving your request. If additional time is required, for example because the request is complex, we will notify you of the extension and the reasons for it.

9. Contact

For inquiries regarding this Policy or requests for access or other rights, please use the contact path on the relevant product page or our inquiry form.

Inquiry form →

10. Changes to This Policy

We may revise this Policy without prior notice in response to changes in laws and regulations, changes to the Services, or other circumstances. The revised Policy becomes effective when posted on this page.

11. Additional Information for Customers Subject to the GDPR or Similar Laws

For customers subject to the EU General Data Protection Regulation (GDPR) or data protection laws outside Japan, the following applies in addition to this Policy.